How to pay

What we accept, in what currency, who handles your card, and what happens if something goes wrong.

Who you are paying

Namibia Transport, CC/2024/06403, registered and operating in Namibia. 77 Independence Avenue.

We arrange private ground transport across Namibia. Trips are fulfilled by independent Namibian partner drivers; your booking, your payment and every question about either is with us.

Currency

Every fare is charged in Namibian dollars (NAD). Prices shown in other currencies are dated conversions for guidance and are never what is charged.

What we accept

Card — processed by PayToday

You are taken to PayToday's own payment page to enter your card details. The payment is completed there and you are returned to your booking.

A card payment is confirmed only after we re-read it from PayToday and the amount matches what we recorded — never from the address you are returned to.

Bank transfer (EFT)

Our account details are shown on your own booking page, with your booking reference as the payment reference.

A transfer is marked received only by a person here, after it appears on our statement. Nothing you click can mark a booking paid.

Your card details never reach us

No card number, expiry date or security code is ever entered on this site, and we have nowhere to store one. What we record is the amount, the currency, the provider and whether the payment succeeded.

If anyone sends you different bank details

Our bank details never change. We will never message you to say our account has changed — if you receive anything that does, it is not from us. Check with us before sending money.

When payment is due, and what it buys

No card details are taken on the site. We send payment instructions on WhatsApp once your booking is in, and payment is what confirms your vehicle — until then your booking is provisional and we cannot guarantee a driver on a busy day. Your fare is fixed at the quoted amount from the moment you receive your booking reference, for 45 days or until your travel date, whichever comes first. An unpaid booking that lapses simply expires: there is nothing to pay and nothing to cancel.

Refunds

Our cancellation terms, including when a refund is due and in what proportion, are set out in full on the booking terms page. If nobody comes for you, you pay nothing — anything already paid is refunded in full.

Card refunds are returned by PayToday, typically within three to five business days.

Refunds are returned to the method you paid with. We do not refund to a different card or a different bank account.

What you are buying

A private vehicle for a stated journey on a stated date — the fare buys the whole car, whatever the party size. There is no physical shipment and nothing is delivered: the service is the drive. Every route and its price is listed on the transfers page, and how those prices are produced is set out on our methodology page.

If something goes wrong

Write to us with your booking reference. Complaints are handled by the same people who run the trips — there is no queue to be passed along.

We read and reply during coordination hours, 06:00–22:00 CAT, daily.

bookings@namibiatransport.com · +264817278410 · all contact details

Where we operate

We arrange transport within Namibia only. We do not ship goods and there is nothing to export. Bookings are accepted from travellers anywhere.