Booking terms & cancellation policy

The price shown when you book is the full and final price for the trip described in your confirmation. Every private transfer is priced per vehicle — the fare buys the whole car, whatever the party size, and the unit is always shown next to the price. There is no meter, no surge pricing, no airport surcharge and no night-time supplement.

No card details are taken on the site. We send payment instructions on WhatsApp once your booking is in, and payment is what confirms your vehicle — until then your booking is provisional and we cannot guarantee a driver on a busy day. Your fare is fixed at the quoted amount from the moment you receive your booking reference, for 45 days or until your travel date, whichever comes first. An unpaid booking that lapses simply expires: there is nothing to pay and nothing to cancel.

• More than 24 hours before pickup: free cancellation. Anything already paid is refunded in full.
• Within 24 hours of pickup: 50% of the fare is payable, reflecting the driver time reserved for you.
• No-show at pickup: the full fare is payable.
• Flight cancelled by the airline: free cancellation or free re-booking, whichever you prefer — that is not your fault.

Give us your flight number and it goes to your driver with the booking. Your pickup moves with your actual landing time at no extra charge — a delayed flight never becomes a missed transfer or a waiting fee.

Re-assignment is our responsibility, not yours. If your assigned driver has an emergency, our operations team places another of our partner drivers on your trip and tells you on WhatsApp — same price, same standard. If we ever fail to provide the transfer at all, you pay nothing and anything paid is refunded in full.

Airport pickups include one hour of waiting after your flight lands. Other pickups include 15 minutes after the agreed time. If you are delayed beyond that, message us — where the driver can wait, additional waiting is agreed with you before any charge applies.

Vehicle capacities shown at booking are what we can actually carry. Tell us about oversized luggage — surfboards, camera rigs, mobility equipment — in the booking notes so we assign a vehicle that fits it.

Trips are fulfilled by independent Namibian partner drivers we select and brief, operating under our booking, standards and support. Your contract for the booking, and every question about it, is with Namibia Transport (CC/2024/06403) — one point of responsibility, reachable on WhatsApp.